Refund policy

30-day money-back guarantee

We want you to love DOSIS. If it isn't for you, contact us within 30 days of delivery and we'll refund your first order. You don't need to send the tin back.

The guarantee covers one refund per customer, on your first order. It applies to orders placed on our website.

How to request a refund

Reach out through our Contact page with your order number and the email you used at checkout. Approved refunds go back to your original payment method, and your bank may take 5 to 10 business days to show it.

Damaged, wrong or missing items

If your order arrives damaged, you received the wrong item, or something is missing, contact us within 30 days of delivery with your order number and a photo. We'll send a replacement or a refund, whichever you prefer.

Subscriptions

You can skip, pause or cancel your subscription anytime from your account before your next billing date. Charges already processed for a shipped renewal order are not refundable, unless the item arrived damaged or wrong, or it's your first order under the guarantee above.

Exchanges

Want a different mood? Contact us and we'll help you swap it.